Service Reviews For Sport Clips Haircuts of Olathe

I have been a customer of this Sports Clips location since 2005. For the most part the people have been pleasant and courteous. Image my surprise when using the app to make my appointment yesterday my name was not on the board. I was greeted at the door by someone that told me they would not serve me because I did not use the Sport Clips app to make my appointment. I told this person that I had used the app without getting an error. She then asked for my phone to troubleshoot it for me. Which I declined. At that point I left and told her I would not be back after being a loyal customer for 16 years. If this is the way you treat customers that have problems registering for a appointment. I don't think this location is going the be in business very much longer.

On Thursday, January 30, 2020 I called the Sports Clips at 15237 W 135th Street to see if a particular stylish was working. The person who answered the phone said the person in question was there but her shift ended at 3 pm. I reference the time as 2:20 pm and told the person I was just across the street and could be there in minutes. She said they were not busy and she thought the person was going to leave early, translated to we don't want to cut your hair. I suppose that I could have gone there and had someone else cut my hair but in my experience not all stylists are equally skilled and given the attitude being conveyed, I would be reluctant to have my hair cut by someone who wasn't in customers coming in. Additionally, if the shop wasn't busy it could have been busier if they would have cut my hair and with the attitude conveyed there may be a reason they are not busy.